Coral Springs Improvement District

Our Reverse Osmosis (RO) system has been operational for over four years now. We utilize a low-pressure reverse osmosis process with cross-linked aromatic polyamide composite membranes to purify water. This advanced design provides maximum protection for our public water supply. We've been one of only a few certified 4-log virus inactivation facilities in Broward County since 2016.

Our water comes from the Biscayne Aquifer through 11 wells distributed across the district. Upon arrival at our plant, water passes through three stainless steel Sand Strainers, each equipped with six filter elements that remove particles larger than 50 microns (for perspective, a needle's eye is about 1,230 microns). The water then undergoes chemical conditioning before flowing to Cartridge Filtration, where three vessels containing 176 individual filter elements each remove impurities 5 microns or larger.

Next, 250-hp Feed Pumps increase pressure to approximately 100 psi, driving the RO process where membrane elements separate impurities down to 0.0005 microns. Each of our three process trains contains 50 vessels with 7 elements per vessel, capable of producing 6.75 million gallons of potable water daily. We blend 10-15% of our water with permeate to achieve ideal alkalinity and hardness levels for drinking standards.

Since RO doesn't remove dissolved gases like hydrogen sulfide and carbon dioxide, the water flows through degasification towers before entering storage tanks. During transfer, we add sodium hypochlorite, orthophosphate, sodium hydroxide, and ammonium sulfate for disinfection and stabilization. Our eight high-service pumps then distribute the treated water to consumers, with a small amount of required fluoride added before delivery.

1. How do I establish service, or who do I contact with questions about my bill? For questions regarding your water bill or service setup, contact Customer Service at 252-399-2200.
2. What do I do if I notice a broken water line? For water line breaks, please call Utility Dispatch at 252-399-2424.
3. Who do I call if my water pressure is extremely low or has significantly dropped? Please contact Utility Dispatch at 252-399-2424.
4. I've noticed deep water accumulation on roads after heavy rain. Who do I call? For street drainage issues, call Utility Dispatch at 252-399-2424.
5. My water smells/looks/tastes unusual. Who should I contact? For water quality concerns, call the Water Treatment Lab Manager at 252-399-2378.
6. How can I learn more about Buckhorn Lake? For Buckhorn Lake Recreation Area information, contact Parks & Recreation Department at 252-399-2261.
7. I have water flowing out of a toilet/drain. Who do I call? For blockages affecting all toilets and drains in your home, call Utility Dispatch at 252-399-2424. Single fixture clogs are the homeowner's responsibility.
8. I saw water flowing out of a manhole. Who do I call? Report Sanitary Sewer Overflows as emergencies to Utility Dispatch at 252-399-2424.