Kalispell Public Works

The City of Kalispell is pleased to present this year's Annual Water Quality Report (Consumer Confidence Report) as required by the Safe Drinking Water Act. This document provides information about your water source, composition, and how it compares to regulatory standards.

Your municipal water comes from multiple groundwater wells and undergoes chlorine disinfection at each source before entering the storage and distribution system. We're proud to report that, as in previous years, Kalispell's public water supply met all federal and state health standards.

Notice Regarding August 2018 Reporting Issue: On August 17, 2018, we experienced a technical violation related to reporting procedures. This was not an emergency or water quality issue. During routine monthly reporting, staff accidentally submitted an incorrect spreadsheet to Montana DEQ. The proper documentation was promptly provided after receiving the violation notice.

It's important to understand that ALL required water sampling was conducted during this period. The violation stemmed from an administrative error in document submission, not from any water quality concerns. Our staff has implemented improved reporting procedures to prevent similar clerical errors in the future.

Required Information About the Violation: We are required to monitor chlorine residuals daily. During July 2018, proper sampling occurred, but reporting documentation for sample point TP003 was submitted incorrectly. While water quality remained safe throughout this period, regulations require us to inform customers about any reporting discrepancies.

For additional information about water quality, please contact Joe Schrader, Power Management Superintendent at jschrader@kalispell.com or 758-7989.

Frequently Asked Questions

1. Applying for Water Service - Existing Properties
   For homes or businesses with existing water meters, a $45.00 service fee and security deposit (minimum $150.00) are required. Complete the Service Application and Agreement plus Credit Card Authorization forms to establish service.
2. Applying for Water Service - New Construction
   For new construction, submit your Service Application and Agreement along with project plans (11x17 for records and full-size for city approval). Plan review takes minimum 24 hours for residential projects and longer for commercial properties. After review completion, fees can be paid and approved plans collected.
3. Construction Meter Applications
   Construction meters are temporary installations requiring a $45.00 service fee and $1,100.00 security deposit. This deposit covers potential damage to fire hydrants and unpaid bills, and is refundable upon service discontinuation and equipment inspection. Submit the Application for Construction Meter and Credit Card Authorization forms.
4. Discontinuing Service
   To stop service, email info@ncwcid4.org or submit the Authorization to Disconnect Service form.
5. Changing Account Address
   Address changes can be submitted via email to info@ncwcid4.org or by completing the Address Change Authorization form.
6. Online Payment Registration
   Access our customer portal via the Pay Online link at the top or bottom of our homepage. Click Consumer Registration, complete the required fields, and register. Contact our office with any questions.
7. Automatic Bank Draft Enrollment
   For automatic payments (processed on the 15th of each month), submit a completed Bank Draft Authorization form along with a voided check.
8. Backflow Prevention Testing
   TCEQ regulations require annual testing of backflow prevention devices on irrigation systems. Provide our office with test results, or we'll arrange testing at your expense. Consult our Registered Backflow Assembly Testers list to schedule your inspection.
9. Drought Restriction Exemptions
   Exemption requests are considered based on unique circumstances and potential hardship. Submit a Request for Exemptions and Variances form for 24-hour review.