New Berlin Water Utility Water Company

Currently, high levels of lead can pose serious health risks, particularly for pregnant women and young children. Lead in tap water primarily comes from materials and components associated with service lines and home plumbing systems. New Berlin Water Utility takes responsibility for delivering quality municipal water, but cannot control the materials used in plumbing components.

When water sits in pipes for several hours, you can reduce lead exposure risk by flushing your tap for 30 seconds to 2 minutes before using water for consumption or cooking. If concerned about lead presence, consider testing your water. Information about lead in water, testing methods, and exposure reduction strategies is available from the Safe Drinking Water Hotline or by visiting www.epa.gov/safewater/lead.

1. Where does New Berlin Water Utility water come from?
   New Berlin Water Utility supplies purchased surface water to New Berlin, Wisconsin.
2. Does New Berlin Water Utility test its tap water?
   Yes. Like every public water system, New Berlin Water Utility must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact New Berlin Water Utility?
   Call 262-786-8610 or visit 3805 S Casper Drive, New Berlin, WI 53151, or use the contact options on the utility’s website.
4. Does New Berlin Water Utility water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is New Berlin Water Utility water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.