New Philadelphia City PWS

The City of New Philadelphia obtains its municipal water from four wells screened in unconsolidated sand and gravel deposits. Water sources, including tap and bottled water, come from rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over land surfaces or through the ground, it dissolves naturally-occurring minerals and sometimes radioactive materials, while also potentially collecting substances from animal presence or human activities.

Potential contaminants in source water include:

• Microbial contaminants from sewage treatment plants, septic systems, agricultural operations, and wildlife
• Inorganic contaminants like salts and metals, occurring naturally or from urban runoff, wastewater discharges, oil/gas production, mining, or farming
• Pesticides and herbicides from agriculture, urban storm water runoff, and residential usage
• Organic chemical contaminants, including synthetic and volatile organics from industrial processes, petroleum production, gas stations, runoff, and septic systems
• Radioactive contaminants that may be naturally occurring or result from oil/gas production and mining activities

Frequently Asked Questions

Why is Chlorine added to my tap water?
Chlorine serves as a protective disinfectant to eliminate harmful organisms such as bacteria and viruses during the treatment process, ensuring your water's safety.

How can I remove the Chlorine taste or smell from my water?

1. Store water in an uncovered glass container in the refrigerator overnight to allow chlorine to dissipate
2. Bring water to a rolling boil for 5 minutes, then allow it to cool
3. Add a lemon slice or a few drops of lemon juice to your glass of water

Will my home treatment device eliminate Chlorine?
Some home treatment systems can remove chlorine. Once removed, treat the water like any other beverage product and consume promptly. We recommend following the manufacturer's maintenance instructions to maintain water quality.

What causes the white or colored deposits on dishes and faucets?
These deposits are typically calcium carbonate, left behind after water evaporates. The calcium content determines water "hardness." White vinegar can help dissolve and remove these deposits. Using commercial conditioners, liquid detergents, or the "air-dry" option in dishwashers can reduce calcium carbonate buildup.

Are hard water deposits harmful?
Hardness and deposits from hard water pose no health concerns and may actually offer health benefits. We don't treat municipal water for hardness, which can result in these deposits.

What is the hardness level of my water?
The hardness in your water measures approximately 17 grains per gallon (gpg).

Why does my water appear cloudy or milky when first dispensed?
Cloudy or milky appearance typically results from trapped air (tiny bubbles) in the water. Simply let the water stand for a few minutes—the air will escape, leaving clear water.