San Juan Water District

San Juan Water District utilizes two primary water sources: treated surface water and groundwater. Surface water is diverted and processed from Folsom Lake before distribution to service areas. Orange Vale Water Company and San Juan Water District receive 100% treated surface water, while Citrus Heights and Fair Oaks Water Districts use a blend of treated surface water and locally sourced groundwater.

Water source distribution percentages:

• SJWD – 100% surface water
• OVWC – 100% surface water
• CHWD – 94% surface water, 6% groundwater
• FOWD – 64.6% surface water, 35.4% groundwater

Comprehensive water assessments have been conducted for all sources to identify potential contamination risks. The Folsom Lake supply assessment found it most vulnerable to contamination from state park facilities, high-density housing developments, and associated activities like sewer systems, septic systems, and fertilizer/pesticide applications.

Groundwater wells in Citrus Heights and Fair Oaks districts were assessed for vulnerability to urban commercial activities including gas stations, dry cleaners, underground storage tanks, and repair shops. One Fair Oaks well showed vulnerability to irrigation, corresponding with low-level nitrate detection. Orange Vale Water Company's assessment indicated their potential wells would be most vulnerable to rural grazing activities.

The source water undergoes conventional treatment with filtration and disinfection designed to remove numerous contaminants. Your water consistently meets all federal and state municipal water standards.

1. What is my online account password? New users must complete a registration process to set up their password for the bill payment portal.
2. I forgot my password after changing it. What should I do? Click the "forgotten password" link to reset your password to a new one of your choosing.
3. Can I pay with a credit card? Yes, credit card payments are accepted with a $2.50 convenience fee per transaction. Electronic checks are also available with a $0.95 convenience fee.
4. How do I change my bank draft account? Download the bank draft form, attach a voided check from your new account, and mail it promptly. Call Customer Service to stop drafts from your old account to avoid the $33.00 insufficient funds fee.
5. Why did I receive two bills with different amounts? If one bill displays a disconnect notice, that amount represents the minimum payment required to maintain service. The other bill shows your complete account balance.
6. Where do I mail my payment? Mail payments to: P.O. Box 109, Carmel, IN 46082.
7. Why did my balance increase this month? Check your usage levels and payment history - either consumption increased or a previous payment may have been missed.
8. How much notice is needed for new service or cancellation? Provide 24 hours notice Monday through Friday for either request.
9. Why can't my bill due date be changed? Bills are generated based on geographic regions, which determines meter reading schedules and billing cycles.
10. What is summer sewer relief? This program runs May through October (appearing on June through November bills). During this period, sewer charges are based on your winter average usage rather than actual consumption.
11. Does water in my meter pit indicate a leak? Not necessarily - high water tables often cause water in meter pits. Clear water may indicate a leak, while cloudy/dirty water typically suggests groundwater. Contact Customer Service if you consistently see clear water in your meter pit.
12. What causes vibrating pipes when water is turned off? This condition called "water hammer" occurs when rapidly moving water stops suddenly, creating shock waves. Properly installed plumbing includes air chambers that can become waterlogged over time. Drain the affected pipes completely to restore the air cushion.
13. Why is my usage high despite unchanged habits? You may have a water leak, most commonly from toilets. Conduct regular leak detection checks following our guidelines.
14. What's the average water pressure and hardness in the service area? Water pressure averages 60psi but varies by location. Water hardness is maintained within 5 grains of hardness through softening prior to distribution, though levels may fluctuate during high demand periods.