Tennessee American Water

About American Water

With origins dating back to 1886, American Water stands as the largest and most geographically diverse publicly traded water and wastewater utility company in the United States. The organization employs approximately 6,700 dedicated professionals who deliver regulated and market-based water services to an estimated 15 million customers across 47 states and parts of Ontario, Canada.

About Tennessee American Water

Tennessee American Water, an American Water subsidiary (NYSE: AWK), represents the largest investor-owned water utility in Tennessee, reliably serving approximately 390,000 residents throughout Tennessee and northern Georgia.

Water Source Information

The Citico Water Treatment Plant in Chattanooga draws surface water from the Tennessee River. We collaborate with state authorities to assess our water source's vulnerability to potential contamination. The Tennessee Department of Environment and Conservation (TDEC) has prepared a Source Water Assessment Program (SWAP) Report for untreated water sources serving this system.

The SWAP Report evaluates untreated water sources' susceptibility to contamination. All community water systems treat and regularly test their water to ensure safety. Water sources are rated as reasonably susceptible (high), moderately susceptible (moderate), or slightly susceptible (low) based on geological factors and human activities near the source. Tennessee American Water's source is rated as reasonably susceptible to potential contamination.

Water System Security

Following the events of September 2001, we understand customer concerns about water security. We encourage the public to report any suspicious activities at utility facilities, including treatment plants, tanks, and fire hydrants by calling 1-866-736-6420.

Health Information

Some individuals may be more vulnerable to contaminants in tap water than the general population. Immunocompromised persons—including cancer patients undergoing chemotherapy, organ transplant recipients, people with HIV/AIDS or other immune disorders, some elderly individuals, and infants—may face heightened infection risks. These individuals should seek advice about drinking water from their healthcare providers.

EPA/CDC guidelines on appropriate measures to reduce infection risks from Cryptosporidium and other microbial contaminants are available through the EPA's Safe Drinking Water Hotline at (800) 426-4791.

Water Conservation Tips

For Indoor Conservation:

• Repair leaky faucets, pipes, and toilets
• Install water-saving devices in faucets, toilets, and appliances
• Only run full loads of laundry
• Take shorter showers
• Turn off water while brushing teeth or shaving
• Soak dishes before washing
• Run dishwasher only when full

For Outdoor Conservation:

• Apply mulch around plants and shrubs
• Repair leaks in outdoor faucets and hoses
• Use water-saving irrigation methods

Backflow Prevention Program

Tennessee American Water maintains a comprehensive backflow prevention program ensuring proper installation and maintenance of thousands of backflow prevention devices throughout our system. These devices protect against hazards from customers' properties and temporary connections that could compromise water quality in our distribution system.

For more information about Tennessee American Water's backflow prevention program, please visit www.tennesseeamwater.com, or contact our Cross Connection Control Specialists at laws.crossconnection@amwater.com or (423) 771-4701.

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