Vista Irrigation District

WHY ARE THERE SUBSTANCES IN MY WATER? Sources of municipal water (both tap and bottled varieties) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water flows across land surfaces or through underground layers, it naturally dissolves minerals and sometimes radioactive materials, while also collecting substances from animal presence or human activities.

Potential contaminants in our water sources include:

• Microbial contaminants such as viruses and bacteria from sewage facilities, septic systems, agricultural operations, and wildlife
• Inorganic contaminants including salts and metals that occur naturally or result from urban runoff, wastewater discharge, oil/gas production, mining, or farming
• Pesticides and herbicides from various sources including agriculture, urban stormwater, and residential uses
• Organic chemical contaminants, both synthetic and volatile, which may be byproducts of industrial processes, petroleum production, gas stations, urban runoff, and septic systems
• Radioactive contaminants that can be naturally occurring or result from oil/gas production and mining activities

Establishing or Closing an Account

1. Buying or Selling Property: Visit our website for information on how to start or stop water service when buying or selling property in our service territory.
2. Renting or Leasing: Current customers who are landlords or tenants can find guidance on starting or stopping water service for rental properties.
3. New Connections: Determine service availability for properties without existing water connections or establish service for new construction.
4. Main Extensions: Contact our Engineering & Planning Department at Engineering@vidwater.com for information about water main extensions.

Closing Your Account

When selling your home, have your attorney submit the real estate closing form available on our website. If moving out of a rental property, contact us with your service end date and a forwarding address for your final bill.

Reporting Unauthorized Water Use

"Theft of service" refers to tampering with or bypassing a meter to receive utility service without payment. We maintain a vigilant program to prevent such theft, as it ultimately increases costs for all customers. If you suspect water theft, please call us at (760) 597-3100.

Customer Feedback

We value your input! Whether you've had a positive or negative experience, please contact us. Your feedback helps us improve our service. Call our local number or email our customer service department with your comments.