Valley Center MWD

Valley Center MWD provides retail water services to 25,727 customers through a complex network of regional water systems. Our water originates from two primary sources: the Metropolitan Water Area of Southern California and the San Diego County Water Authority via aqueduct infrastructure managed by both agencies.

Metropolitan imports water from two key sources: the 242-mile Colorado River Aqueduct and the 444-mile State Water Project California Aqueduct carrying water from the Sacramento-San Joaquin Delta. Once in the regional system, this water undergoes treatment at the Robert F. Skinner Filtration Plant in Western Riverside County, one of Metropolitan's eight regional treatment facilities.

Additionally, VCMWD receives treated water from the San Diego County Water Authority's Twin Oaks Valley Filtration Plant in San Marcos. This facility processes water from both Colorado River/State Water Project sources and the Carlsbad "Bud Lewis" Seawater Desalination Plant located near the Encina Power Station.

After treatment, water flows through six aqueduct connections from the first and second SDCWA Aqueducts and the SDCWA 2A Pipeline into the VCMWD distribution system. Our local infrastructure includes 340 miles of pressurized water mains, 141 million gallons of covered storage across 43 reservoirs, and 28 pumping stations that maintain water quality and reliability throughout our service area.

Why are my online payments not processing?

1. Bank account and routing numbers may be reversed (routing numbers typically have 9 digits)
2. Account or routing numbers might be missing a zero at the beginning or end

If you continue experiencing issues, please contact our office for assistance.

Does the utility provide pool filling or lawn watering credits?
No sewer discounts are available for pool filling or lawn irrigation purposes.

Why do I have low water pressure?
Water softeners are frequently the cause of pressure problems. Ensure your softener is properly maintained and free of clogs. If you don't have a softener, please contact our office to identify other potential causes.

How can I check for leaks?
First, check your toilets using dye tablets or food coloring - toilets account for 90% of unexpected usage increases. Second, check your water meter:

1. Record the meter reading (or take a photo)
2. Ensure no water is used during the test period
3. Check the meter again after several hours
4. Compare readings - any difference indicates a leak

Can water meters over-register usage?
Water meters are positive displacement devices that cannot register usage without water flow. Faulty meters typically slow down, resulting in lower bills. If you suspect meter issues, you may request testing for a fee that's refundable if the meter fails testing.

What should I do when selling my home?
Contact our office to request a Certification of Sale ($50 fee). Requests should be submitted at least 2 weeks before closing. Late requests incur a $75 fee.

What if I believe my bill is too high?
Please contact our customer service representatives to discuss possible explanations and available options.

Is fluoride added to our water?
No, we do not add fluoride to the municipal water supply. If you believe fluoride would benefit your family, please consult your dentist.