City Of Brea

Water disinfection stands as one of the greatest public health advancements of the 20th century. This critical process has significantly reduced waterborne disease outbreaks caused by harmful bacteria and viruses, remaining an essential component of water treatment today. Chlorine disinfection has virtually eliminated the risks of microbial waterborne illnesses from our daily lives.

Chlorine is introduced at the water source (either groundwater wells or surface water treatment facilities). Sufficient amounts are added to ensure it remains present throughout the distribution network. This "residual" chlorine prevents bacterial growth in pipes that transport water from source to homes.

However, chlorine can interact with naturally occurring materials in water, forming unintended chemical byproducts (DBPs) that may pose health concerns. A key challenge is balancing protection from microbial pathogens while minimizing potential health risks from DBPs. Providing effective protection from these microbes while simultaneously ensuring reduced health risks remains a priority for municipal water providers.

Establishing an Account

1. Buying or Selling: Visit our website for information on initiating or terminating water service when purchasing or selling property in our service territory.
2. Renting or Leasing: For current customers who are either commercial or residential landlords or tenants needing to start or stop water service in our service area.
3. New Connections: Check service availability for properties without existing water connections or establish service for new construction. We also assist with temporary water service, structure demolition, and fire hydrant information.
4. Main Extensions: Contact our Engineering & Planning Department at Engineering@aquarionwater.com for details about water main extensions.

Closing an Account

1. Home Sale: Have your attorney submit a real estate closing form via our website.
2. Moving from Rental: Contact us with your service end date and a forwarding address for your final bill.

Reporting Service Theft

1. What is "service theft"?: This refers to tampering with or bypassing meters to receive utility services without payment. We maintain an aggressive program to prevent service theft.
2. Reporting suspected theft: Please help us pursue utility theft prevention, which increases rates for all customers. Report any suspected theft by calling (203) 445-7310 or toll-free (800) 732-9678.

Contacting Customer Service

1. Positive experiences: We'd love to hear from you! Call us locally at (203) 445-7310 or toll-free at (800) 732-9678. You may also email cs@aquarionwater.com.
2. Service concerns: We can only improve by understanding when your needs aren't met. Contact us through the same channels above so we can address your concerns.