City of High Point

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How can I learn more about water, aquifers, wells, and related topics?

The U.S. Geological Survey offers an excellent website covering all aspects of water. You can explore information about aquifers, well functionality, water mineral content, hardness levels, and numerous other topics. For educational resources, simply visit The USGS Water Science School.

What items should I avoid flushing down the toilet or sink?

Be cautious about what you dispose of in your bathroom or sink. Many items can obstruct your sewer line, block municipal sewer systems, or damage sewer pump stations:

• Diapers - These can quickly clog your pipes
• Oils, Fats, and Grease - These solidify and block pipes just as they clog arteries
• Feminine Products - Highly absorbent items don't belong in the toilet
• Wipes and Paper Towels - These cause significant blockages
• Hair - Acts as a net, trapping other waste and creating large obstructions
• Paint - Should be properly recycled or disposed of, never poured down drains
• Rubber Items - Products like gloves and condoms don't break down
• Toys - Teach children to keep objects away from toilets
• Excessive Toilet Paper - Use in moderation

The Mississippi State University Extension Service has created an informative graphic about the negative consequences of improper flushing. Visit our photos page to see images showing the damaging effects of grease, oils, and fats in sewer lines.

What should I do during a boil water advisory in my area?

Vigorously boil your water for one minute before consumption until authorities lift the advisory. The Mississippi State Department of Health typically requires several days to verify that all samples are clean and water is safe for consumption.

How will I be notified about boil water advisories?

For large-scale advisories, we may utilize television news media, website updates, and our email alert system. For smaller, localized advisories, we might place street signage or notifications directly on affected homes.

Which part of my waterline is my responsibility as a customer?

Customers are responsible for the section from the water meter to their home. Bear Creek Water Association maintains responsibility for the meter connection on the customer's side back to the mainline.

What is your water source?

Our water comes from wells drawing from the Cockfield Formation and Sparta Aquifer.

How can I check for household leaks?

Toilets are the most common source of indoor leaks. Listen for running water sounds or test by placing food coloring in the tank (if color appears in the bowl without flushing, you have a leak). Also inspect dripping faucets, unusual wet spots, pipes, sprinkler systems, water softeners, heaters, and filtration units. Even a small leak of 30 drops per minute wastes 84 gallons monthly. Contact our office if you need assistance.

Who should I call for water emergencies like line breaks?

During office hours, call 601-856-5969. After hours, leave a message with our answering service at the same number including your name and return phone number, and our standby staff will promptly contact you.

How do I stop or transfer my water service?

To discontinue service, contact us by phone, mail, or office visit. For transfers within our service area, please call us with your account number, closing date (excluding weekends and holidays), and forwarding address with contact information.