City of Lancaster Water Company

Why we've provided this information: This document offers vital details about the Lancaster water system, including source water information, detected contaminant levels, and compliance with municipal water regulations. We've created this report to address your water quality concerns.

For additional information, please contact Lupe Muniz at 972-218-1752. Monthly testing ensures Lancaster water meets all quality standards.

Special Notice for Vulnerable Populations: Elderly individuals, infants, cancer patients, people with HIV/AIDS and those with compromised immune systems may face increased risk from certain microbial contaminants like Cryptosporidium. If you're undergoing chemotherapy, have received an organ transplant, are on steroid treatments, or have immune system disorders, consult your healthcare provider about tap water consumption. For reducing Cryptosporidium infection risk, call the Safe Drinking Water Hotline at 800-426-4791.

Water Source Information: Lancaster purchases water from Dallas Water Utilities (DWU), which treats surface water from seven sources: the Elm Fork of Trinity River and lakes Ray Roberts, Lewisville, Grapevine, Ray Hubbard, Tawakoni, and Fork.

All municipal water contains some level of contaminants. The presence of these substances doesn't necessarily indicate a health risk. For details about contaminants and potential health effects, contact the EPA Safe Drinking Water Hotline at 1-800-426-4791. The EPA establishes regulations limiting contaminant levels in public water systems, similar to FDA regulations for bottled water.

Contact Information: For questions about water quality, field operations, conservation, or this report, call 972-275-1752. For billing inquiries, contact Utility Billing at 972-218-1328.

1. Where does City of Lancaster water come from?
   City of Lancaster supplies purchased surface water to Lancaster, TX.
2. Does City of Lancaster test its tap water?
   Yes. Like every public water system, City of Lancaster must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact City of Lancaster?
   Call 972-218-1300 or visit 211 N Henry Street, Lancaster, TX 75146, or use the contact options on the utility’s website.
4. Does City of Lancaster water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is City of Lancaster water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.