City of Reidsville

We're pleased to share this year's Annual Municipal Water Quality Report with you. This document reflects the water quality data from the 2017 calendar year. Here you'll find important details about your water sources, what your water contains, and how it compares to regulatory standards.

Our ongoing mission is to provide you with safe, reliable municipal water. We want you to understand the efforts we make to continually improve the water treatment process and protect our valuable water resources. We remain committed to ensuring the quality of your water and providing this information because informed customers are our best allies.

If you have questions about this report or your municipal water service, please contact David Bracken at 336-349-1070. We value our customers and want you to be well-informed about your municipal utility.

Your municipal water comes from surface water sources including rivers, lakes, streams, ponds, and reservoirs. As water travels over land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive materials. It can also pick up substances from animal presence or human activity.

Potential contaminants in source water include:

• Microbial contaminants like viruses and bacteria from sewage treatment plants, septic systems, agricultural operations, and wildlife
• Inorganic contaminants such as salts and metals that occur naturally or result from urban runoff, industrial discharges, or farming
• Pesticides and herbicides from agriculture, urban runoff, and residential uses
• Organic chemical contaminants including synthetic and volatile organics from industrial processes, petroleum production, gas stations, and septic systems
• Radioactive contaminants that occur naturally or result from oil and gas production and mining

The EPA establishes regulations that limit contaminant levels in public water systems to ensure tap water is safe to drink. Similarly, the FDA sets limits for contaminants in bottled water to provide equivalent protection for public health.

When you turn on your tap, the water comes from Lake Reidsville, located at 278 Reid Lake Road, Reidsville, NC 27320.

How do I establish new service for Water and Garbage collection?

New customers requesting service must apply at the District's Billing office located at 11335 F.M. 1960 East, Suite #112, Huffman, Texas 77336.

Required items for service connection:

• Driver's License or Valid Government ID
• Proof of Ownership or Lease Agreement
• Owner's Deposit: $150.00 plus a non-refundable $50.00 Connection/Transfer Fee
• Renter's Deposit: $300.00 plus a non-refundable $50.00 Connection/Transfer Fee

What payment methods does the District accept?

• Monthly Automatic Bank Draft: Payments are drafted at no charge from your bank on the 20th of each month. If the 20th falls on a weekend, payment will be processed the next business day. You'll still receive a mailed bill clearly marked "Do Not Pay".
• Drop Box Location: The District's Drop Box is located on the South side of Newport Blvd. Look for the Brown Box marked "Newport M.U.D." No postage required; payments collected Monday-Friday.
• Mail: Use the envelope provided with your monthly bill. Allow 5-7 business days for delivery before the penalty date.
• Business Office: Payments accepted at 11335 F.M. 1960 East, Suite 112, Huffman, TX 77336. Hours: Monday-Thursday 9:00am-4:30pm, Friday 9:00am-1:00pm. We accept personal checks, cashier's checks, money orders, and major credit cards.
• Online Payments: Credit cards (Visa, MasterCard, Discover, American Express) accepted at https://www.eonlinebill.com/bapp/prof/wp01

If you haven't received your bill by the 10th of the month or need information about payment options, please contact Billing at 281-324-9803.