Cleveland County Water Water Company

We are pleased to present this year's Annual Municipal Water Quality Report. This document reflects last year's water quality assessment, including details about your water source, its composition, and how it measures against regulatory standards.

Our ongoing mission is to deliver safe, reliable municipal water to your home. We strive to continuously enhance our treatment processes and protect our valuable water resources. We're committed to maintaining high-quality water and providing you with this important information because informed customers are our greatest allies.

If you have questions about this report or your water service, please contact Garrett Gilbert at (704) 538-9033. We encourage our valued customers to stay informed about their water system. For those interested in learning more, we hold regular meetings at 439 Lawndale Casar Road on the second Tuesday of each month at 7:00 PM.

Our system monitored for Cryptosporidium and found zero oocysts per liter. Cryptosporidium is a microbial pathogen found in surface water throughout the U.S. While filtration removes Cryptosporidium, even the most advanced filtration methods cannot guarantee 100% removal. Our monitoring indicates no presence of these organisms in our source or finished water. Current testing methods cannot determine if organisms are viable or capable of causing illness.

Cryptosporidium infection can cause cryptosporidiosis, a gastrointestinal illness with symptoms including nausea, diarrhea, and abdominal discomfort. Most healthy individuals recover within weeks, but immunocompromised people, infants, young children, and the elderly face higher risks of severe illness. We recommend immunocompromised individuals consult healthcare providers about appropriate precautions.

Letter from the Superintendent-ORC of the Water Treatment Plant - Garrett Gilbert

The Cleveland County Water Treatment Plant staff takes pride in producing the safest, most pleasant water possible. Our facility operates continuously, 24/7, and is never left unattended. We take customer feedback seriously - if you experience any issues, please contact me directly at garrett@clevelandcountywater.com.

Our treatment plant employs highly qualified operators with extensive experience. Each holds certification from North Carolina and completes at least 6 continuing education hours annually. Their long-term service demonstrates their dedication to our community.

1. Where does Cleveland County Water water come from?
   Cleveland County Water supplies surface water to Lawndale, North Carolina.
2. Does Cleveland County Water test its tap water?
   Yes. Like every public water system, Cleveland County Water must test its water under the federal Safe Drinking Water Act and publish an annual water quality report (Consumer Confidence Report). Ask the utility for the latest report or look for it on its website.
3. How do I contact Cleveland County Water?
   Call 704-538-9033 or visit 439 Casar Lawndale Road, Lawndale, NC 28090, or use the contact options on the utility’s website.
4. Does Cleveland County Water water contain lead?
   Water usually leaves the treatment plant without lead. Lead can enter tap water from older service lines, solder and brass fixtures inside homes, especially when water sits in the pipes. Run the tap before drinking if water has been sitting, and ask the utility about lead testing and service line records.
5. Is Cleveland County Water water hard?
   Hardness depends on the source and changes over time. The annual water quality report lists hardness, or you can test it at home. If it is above about 7 grains per gallon, a water softener sized to your measured hardness will stop scale and spotting.