Cleveland County Water

We are pleased to present this year's Annual Municipal Water Quality Report. This document reflects last year's water quality assessment, including details about your water source, its composition, and how it measures against regulatory standards.

Our ongoing mission is to deliver safe, reliable municipal water to your home. We strive to continuously enhance our treatment processes and protect our valuable water resources. We're committed to maintaining high-quality water and providing you with this important information because informed customers are our greatest allies.

If you have questions about this report or your water service, please contact Garrett Gilbert at (704) 538-9033. We encourage our valued customers to stay informed about their water system. For those interested in learning more, we hold regular meetings at 439 Lawndale Casar Road on the second Tuesday of each month at 7:00 PM.

Our system monitored for Cryptosporidium and found zero oocysts per liter. Cryptosporidium is a microbial pathogen found in surface water throughout the U.S. While filtration removes Cryptosporidium, even the most advanced filtration methods cannot guarantee 100% removal. Our monitoring indicates no presence of these organisms in our source or finished water. Current testing methods cannot determine if organisms are viable or capable of causing illness.

Cryptosporidium infection can cause cryptosporidiosis, a gastrointestinal illness with symptoms including nausea, diarrhea, and abdominal discomfort. Most healthy individuals recover within weeks, but immunocompromised people, infants, young children, and the elderly face higher risks of severe illness. We recommend immunocompromised individuals consult healthcare providers about appropriate precautions.

Letter from the Superintendent-ORC of the Water Treatment Plant - Garrett Gilbert

The Cleveland County Water Treatment Plant staff takes pride in producing the safest, most pleasant water possible. Our facility operates continuously, 24/7, and is never left unattended. We take customer feedback seriously - if you experience any issues, please contact me directly at garrett@clevelandcountywater.com.

Our treatment plant employs highly qualified operators with extensive experience. Each holds certification from North Carolina and completes at least 6 continuing education hours annually. Their long-term service demonstrates their dedication to our community.

1. How is my meter read, and when? Meters are read during the 3rd week of each month. Readings are transmitted via radio technology from your meter to a computer in the meter reader's vehicle, so you typically won't see anyone physically checking your meter. These readings are then imported into our billing software to calculate your monthly statement.
2. When should I receive my bill and when is payment due? Bills are mailed on the last business day of each month and are due by 5:00 p.m. on the 16th. If this falls on a weekend or holiday, payment is due the next business day. A drop box is available outside our office between 4:30 p.m. and 5:00 p.m. All payments received after 5:00 p.m. (online payments are time-stamped) incur a 10% late fee on the current billing amount, and a disconnect notice is sent with a final due date 10 days from the mailing date. Not receiving your bill or disconnect notice doesn't void any applicable charges or fees.
3. What is the source of my water? We purchase our water from the city of Mount Pleasant, which pumps water from Lake Bob Sandlin.
4. Why has my meter been locked if it's not yet the due date shown on my bill? If you have an outstanding balance from a previous bill, the due date on your new bill does NOT extend the payment deadline for previous amounts. For those balances, you received an original bill with a due date and a subsequent late notice with a final payment deadline. If payment wasn't received by that final date, your service may be disconnected regardless of future billing dates.
5. I made my payment online through my bank. Why haven't you received it? We aren't configured for electronic bank transfers. When you pay online through your bank, they print a physical check and mail it to us. Many banks use third-party services for this process, which can take up to 10 days for delivery to our office. While funds may be deducted from your account immediately, the physical check still needs to reach us by mail.
6. Can I use my meter to supply water to a guest house or RV? State regulations specify one meter per household. According to our service agreement, a meter can supply water to only one residence or business. You cannot extend service to another structure equipped with a kitchen that could be considered a separate dwelling, including guest houses, RVs, or campers.