Dan River Water Inc

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How much storage capacity does the Authority maintain?
We can store over 130 million gallons, sufficient for up to 3 days of community usage.

How do water towers function?
Water towers store reserves for peak demand periods. They fill overnight when usage is minimal and provide consistent water pressure by utilizing gravity. Visit How Stuff Works for diagrams or watch water storage tank construction videos online.

Why are there antennas mounted on water towers?
MCWA generates additional revenue by leasing tower space to mobile providers, helping keep customer rates affordable.

Who maintains the water lines to residential properties?
MCWA is responsible for the water meter and service line from the main to the exterior shut-off valve. Homeowners must maintain the service from the curb box to the residence, including interior shut-off valves.

Is planting near the curb box permitted?
No. Vegetation or permanent fixtures can prevent necessary service access. We recommend contacting local utilities before any excavation work near service lines.

What's the typical duration of water service interruptions?
Approximately 50% of all repairs are completed within 4 hours, and 90% within 8 hours. For specific repair information, call (585) 442-7200.

Why wasn't I notified before my water service was interrupted?
Emergency situations or public safety concerns sometimes prevent advance notification. Pre-scheduled maintenance work includes customer notifications.

What do colored markings on my property indicate?
These markings show utility locations before excavation work. Different colors represent specific utilities: blue (water), red (electric), yellow (gas), orange (communications), and green (sewer).

Who should I contact before installing a pool, fence or sprinkler system?
Call New York at (800) 962-7962 to notify all utilities including MCWA to mark lines before digging. For sprinkler systems, contact our Backflow Department at (585) 442-2000 to ensure compliance with health regulations.

When are lawn repairs completed after service work?
Restoration is weather-dependent, with all previous season damage typically repaired by July 1. For damage during planting season, we allow 2-3 weeks for ground settlement before permanent repairs.

How are pavement repairs handled?
The process depends on weather and ground conditions. We typically install temporary patches and allow at least 3 weeks of settlement before permanent repairs. Larger projects may be delayed until spring since asphalt plants often close November through April.