Kennebec Water District

SUMMARY: In 2017, the Kennebec Water District (KWD) produced over one billion gallons of clean, treated water for approximately 8,600 customers throughout the greater Waterville region. Testing confirmed that KWD water meets all applicable drinking water quality standards.

INTRODUCTION: The KWD, established in 1899, was the first water district in the United States chartered by the Maine State Legislature. The district serves Waterville, Winslow, Fairfield, Vassalboro, and Benton, while also supplying water to the Town of Oakland. KWD's infrastructure includes over 171 miles of water mains and 637 public hydrants for fire protection. The district is governed by a 10-member Board of Trustees committed to delivering safe water to their customers daily.

WATER QUALITY: Since 1905, China Lake has served as KWD's primary water source. The lake covers 6.1 square miles within a 32 square mile watershed and has an estimated storage capacity of 31 billion gallons. KWD withdraws approximately 1 billion gallons annually and conducts rigorous testing at China Lake, the treatment plant, and throughout the distribution system. Testing is performed at both KWD's state-certified laboratory and independent facilities, with 2017 results confirming compliance with all state and federal water quality requirements.

FLUORIDE INFORMATION: As requested by voters in the municipalities served, fluoride is added to the water. The CDC states that appropriate fluoride levels from infancy through adulthood help prevent tooth decay. Parents of infants should note that many formulas contain low fluoride levels. Regularly mixing powder or liquid formula with fluoridated water may increase the chance of mild fluorosis (faint white markings on teeth). This risk can be reduced by occasionally using low-fluoride water for formula preparation. More information is available at: https://www.cdc.gov/fluoridation/faqs/infant-formula.html.

LEAD AWARENESS: Elevated lead levels can cause serious health problems, particularly for pregnant women and young children. While KWD provides high-quality water, your home plumbing likely contains lead-bearing materials including solder, fixtures, and brass components that can leach lead into water, especially when water has been stagnant for several hours. To reduce exposure risk, flush your faucet for 30 seconds before using water for drinking or cooking. If concerned, consider having your water tested. More information is available from the Safe Drinking Water Hotline at 1-800-426-4791 or online at: http://www.epa.gov/safewater/lead.

Frequently Asked Questions

How do I transfer my water service when moving?
You must visit our office in person to request a transfer. Any outstanding balance must be paid, along with a $15.00 transfer fee.

My bill indicates service disconnection if not paid by the 20th, but I can't pay until later. Can I get an extension?
Unfortunately, we cannot offer extensions under any circumstances. While we understand unexpected situations arise, we must maintain consistent policies for all customers without exceptions.

Who should I contact with questions about my garbage collection?
The Pineville Utility Commission only handles billing for Poff Carting within Pineville city limits. Please direct any collection questions directly to Poff Carting.

What's the process for disconnecting service when moving away?
You need to visit our office with proper identification to request disconnection. Please provide a forwarding address for your final bill delivery.

How do I obtain a plumbing permit for new water connections?
Plumbing permits are required for all new water service connections and can be obtained at Middlesboro City Hall on Wednesday mornings between 8:00 am and 9:30 am.