La Follette Utilities Board Municipal Water Report Info

The mission of LaFollette Utilities Board is to provide our customers with reliable, efficient and friendly service in an ongoing effort to enhance the quality of life in our community.

LaFollette Utilities STATEMENT OF NON-DISCRIMINATION: LaFollette Utilities (LUB) prohibits discrimination based on race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, and marital or family status.

Values Statement:

• ETHICAL BEHAVIOR - We operate transparently with our customers and each other. We conduct ourselves with integrity and fulfill all commitments to our customers.
• CUSTOMER SATISFACTION - Our customers give us purpose. We remain attentive to their needs and strive for their complete satisfaction, which is a key measure of our success.
• QUALITY - We collaborate with customers to understand their requirements and meet them consistently. We aim to get it right the first time, preserving our resources while showing respect through error-free service.
• INNOVATIVE PRODUCTS/SERVICE - We maintain our position as an industry leader through continuous improvement of products, services, and processes. Innovation ensures our sustainability.
• TEAMWORK - Every team member plays a vital role. We value diversity, respect each other, and believe our differences strengthen us. Having fun and fostering growth are essential to our effectiveness.
• COMMUNITY - We are responsible community members who share expertise to improve our area as a place to live and work. We promote sustainable development and environmental best practices.
• FINANCIAL MANAGEMENT - We operate with fiscal responsibility, balancing minimal costs, low rates, and generating capital for future performance. We are excellent stewards of the public resources we manage.