Malone V

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1. I seem to be using more water than usual, could I have a leak? Several factors can increase water usage without your awareness:
   • You may have a leaking toilet or faucet
   • Your water softener might be regenerating more frequently than necessary
   • Warmer weather typically increases water consumption through additional showers, more frequent laundry, outdoor watering, etc.
   • View our Leak Detection Tips for more information
2. What is the water hardness level in the Township? Hardness varies depending on which system serves your home. The North System registers at 18 grains of hardness while the South System measures 12 grains.
3. Can my plumber shut off my water service for repairs? No, ONLY Township personnel are authorized to operate the cut-off valve! If your valve is inaccessible or damaged, it's your responsibility to contact a plumber for repairs, but you MUST schedule an appointment with our Utility Billing Department at 651-747-2754 to have Public Works staff turn water on or off. Someone 18 or older must be present during the appointment.
4. I have no water, what should I do? First check if water valves near your meter are open (turn counter-clockwise). If this doesn't resolve the issue, call our Utility Billing Department at 651-747-2754 to schedule a service visit. Someone 18+ must be home during the appointment.
5. What does my Utility Bill look like? View a sample bill by clicking Sample Bill (PDF)
6. What payment options are available for my Utility Bill?
   • Mail your payment to our office: 1281 Hammond Road, White Bear Township, MN 55110
   • Drop off payment at our office: 1281 Hammond Road
   • Enroll in automatic withdrawal from checking/savings on the due date each quarter
   • Pay online with credit/debit (convenience fee applies)
7. How often are Water, Sewer, and Stormwater services billed? Township Utility Bills are issued quarterly.
8. Where can I find current Utility Rates? Current rates can be viewed on our website.
9. I'm planning yard work and need utility locations marked. What's the process? DO NOT dig without first calling Gopher State One Call at 651-454-0002 or 811 to mark underground utilities on your property. This is legally required before any excavation, with 48-hour advance notice. Gopher State will notify all relevant utility companies to mark their services.
10. What information do I need when installing a water softener?
    • Hardness: North System - 18 grains; South System - 12 grains
    • pH Level: 7.6
    • Iron Content: Contact the Township for specific information based on your location
    • Note: A permit is required for water softener installation!
11. Are there watering restrictions in the Township? Yes, White Bear Township maintains year-round outdoor watering restrictions. Even-numbered addresses may water on even calendar days between 6:00-10:00 a.m. and 6:00-10:00 p.m. only. Odd-numbered addresses may water on odd calendar days during the same time periods. Violations incur a $40.00 fine. New sod installations may qualify for temporary exemptions by calling the Township Office at (651)-747-2750.