Prestonsburg City Utilities

This report aims to inform you about the quality of water and services we provide daily. Our mission is to deliver safe, dependable water flow to all residents. We continually strive to enhance our water treatment processes and protect our valuable water resources.

The Prestonsburg City's Resources Commission Water Treatment Plant processes up to 5 million gallons daily, utilizing the Levisa Fork of the Big Sandy River as its surface water source. Our treatment includes conventional methods: coagulation, sedimentation, filtration, disinfection, corrosion control, and fluoridation for dental health.

A comprehensive source water assessment has been completed and is available in the Big Sandy Area Development District Water Assessment Plan. Key vulnerability factors include underground storage tanks, hazardous waste handlers, waste water treatment facilities, and highway connections.

Water Quality Facts:

• A single dripping faucet (60 drops/minute) can waste over 100 gallons monthly
• Research shows that one glass of water effectively stops midnight hunger cravings for most dieters
• Our distribution system includes 28 water tanks, 29 pump stations, and over 320 miles of water lines

Source Water Information:
Our municipal water comes from rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels across land or underground, it dissolves natural minerals and sometimes radioactive material, while potentially collecting substances from animal presence and human activity. EPA regulations limit contaminant levels in public water systems to ensure safety.

Lead Information:
Elevated lead levels can cause serious health complications, particularly for pregnant women and young children. Lead primarily enters drinking water through service lines and home plumbing materials. While we provide quality water, we cannot control the materials used in household plumbing. After water sits for several hours, minimize lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for drinking or cooking.

Health Considerations:
Some individuals may be more susceptible to water contaminants than others. People with compromised immune systems—including cancer patients undergoing chemotherapy, organ transplant recipients, individuals with HIV/AIDS, elderly persons, and infants—should seek guidance from healthcare providers regarding their drinking water consumption.

Frequently Asked Questions

1. Can I continue using my private well for outdoor watering after connecting to City Water?
2. Where can I have my private well tested?
3. Does our municipal water come from Milwaukee?
4. How does the City determine new water main placement and timing?
5. How will I know when water service is scheduled for my area?
6. Why is my sump pump running more frequently than usual?
7. What's the typical water pressure in my neighborhood?
8. What constitutes a water emergency?
9. Will all properties in our area eventually receive municipal water?
10. Why should we switch to municipal water if our well works fine?
11. What are the costs associated with water service installation?
12. Must assessment fees be paid immediately?
13. Once water mains are installed on my street, how soon must I connect?
14. When will municipal water become available in my neighborhood?
15. Are there restrictions on lawn or garden watering?
16. What should I do if water is coming up through my basement floor drain?
17. Who should I contact if water is bubbling up in the street or ditch area?
18. What is the hardness level of our municipal water?
19. How much fluoride is in our municipal water?
20. How is our municipal water treated?