Ramona Municipal WD

Providing high-quality municipal water involves far more than simply pushing water through distribution lines. Water treatment is a sophisticated, meticulous process requiring specialized expertise.

Due to strict federal and state regulations, water treatment operators must obtain certification and complete extensive on-the-job training before becoming fully qualified. Our certified water professionals have comprehensive knowledge spanning mathematics, biology, chemistry, and physics. Their daily responsibilities include:

• Operating and maintaining equipment to purify and clarify water
• Monitoring equipment, meters, and operating conditions
• Conducting water quality tests and analyzing results
• Maintaining optimal water chemistry
• Using data to determine treatment requirements and concentration levels
• Documenting test results for regulatory agencies
• Providing community education and customer service

So when you turn on your tap, remember the dedicated professionals behind every drop. Quality remains our top priority.

Once again, we're pleased to present our annual water quality report. As in previous years, we remain committed to delivering the highest quality municipal water possible. We continue meeting regulatory challenges, protecting water sources, promoting conservation, and engaging in community outreach while serving all our water users' needs.

Important Health Information

Some individuals may be more vulnerable to water contaminants than the general population. People with compromised immune systems – including those undergoing cancer treatment, organ transplant recipients, individuals with HIV/AIDS or other immune disorders, some elderly persons, and infants – may face higher risks from infections. These individuals should consult their healthcare providers about municipal water consumption. Guidelines from the U.S. EPA/CDC on minimizing infection risks from Cryptosporidium and other microbial contaminants are available through the Safe Drinking Water Hotline at (800) 426-4791 or http://water.epa.gov/drink/hotline.

Source Water Assessments

• The Colorado River Watershed Sanitary Study 2015 Update was completed December 2016
• The California State Water Project Watershed Sanitary Review 2016 Update was completed June 2017

State Water Project sources are considered most vulnerable to urban/stormwater runoff, wildlife, agriculture, recreation, and wastewater. Assessment copies are available by contacting the Metropolitan Water District at (213) 217-6000.

Lead in Household Plumbing

If present, elevated lead levels can cause serious health problems, particularly for pregnant women and young children. Lead in municipal water primarily comes from materials and components of service lines and home plumbing. While we provide high-quality municipal water, we cannot control the materials used in plumbing components. When your water has been sitting for several hours, you can minimize potential lead exposure by flushing your tap for 30 seconds to 2 minutes before using water for consumption. Consider collecting this water for plants or other beneficial uses. If concerned about lead, you may wish to have your water tested. Information about lead in municipal water, testing methods, and steps to minimize exposure is available from the Safe Drinking Water Hotline or at www.epa.gov/lead.

Substances That May Be Present in Source Water

Drinking water sources (both tap and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick up substances from animal or human activity.

To ensure tap water safety, the U.S. EPA and State Water Resources Control Board establish regulations limiting contaminant amounts in public water systems. FDA regulations and California laws similarly protect bottled water. All drinking water, including bottled water, may reasonably contain at least small amounts of some contaminants, which doesn't necessarily indicate a health risk.

1. What is the address for mailing in bills?
   Payments must be mailed to Arizona Water Company P.O. Box 29098 Phoenix, AZ 85038-9098 Fax: 602-240-6874
2. How can I change my mailing address for payments?
   You can call or visit your local Arizona Water Company office to complete a Customer Information Change form, or email your local office with your (1) account name, (2) account number, (3) previous address, and (4) new address.
3. When I leave my home for several months, can I request water service to be turned off?
   You may request your local Arizona Water Company office to disconnect your water service under one of two options:
   • Final Bill: Water service is disconnected and a final bill is issued. If you reinstate service within one year, you must pay either the back minimums or 8 times the minimum (whichever is less) as a reconnection fee.
   • Courtesy Off: Water service is disconnected until you request it to be turned back on. Minimum payments continue and remain due monthly. This option is typically used when a residence will be vacant temporarily.
4. Is there a charge for courtesy turn-on or turn-off service?
   Arizona Water Company provides courtesy turn-on and turn-off service at no charge during normal business hours (Monday-Friday, 8:00 A.M. to 5:00 P.M.), preferably with three days' advance notice. For service outside normal hours, a $35 after-hours fee applies.
5. Who is eligible for SurePay?
   SurePay is available to all residential and commercial customers billed by Arizona Water Company. Your account must be in good standing and not subject to current payment arrangements.
6. What does it cost to join SurePay?
   Arizona Water Company charges no sign-up or participation fees. However, some financial institutions may charge for electronic fund transfers.