Stafford Twp Water - Beach Haven West

This statement is designed to inform you about your water quality and the daily services we provide. Our primary goal is delivering safe, reliable water to your home. We want to highlight our ongoing efforts to improve water treatment processes and protect our valuable water resources.

Our water comes from 9 wells that draw from two groundwater sources: the Atlantic Town "800-foot" Sand Aquifer System and the Kirkwood-Cohansey Water-table Aquifer System. The New Jersey Department of Environmental Protection (NJDEP) has prepared Resource Water Assessment Reviews with susceptibility ratings for all our wells.

For more information about the Resource Water Assessment System, visit www.state.nj.us/dep/swap or contact NJDEP's Bureau of Safe Drinking Water Supply at (609) 292-5550.

The Stafford Township Water & Sewer Utility Department regularly tests for contaminants following Federal and State guidelines. Our monitoring for January 1 to December 31, 2017 detected some contaminants, though at permissible levels. Some contaminants are tested less frequently as their concentrations rarely change.

Certain individuals may be more vulnerable to water contaminants than the general population. Those with compromised immune systems—such as cancer patients undergoing chemotherapy, organ transplant recipients, people with HIV/AIDS, the elderly, and infants—should seek medical advice about their drinking water. The EPA/CDC offers guidelines on reducing infection risks from Cryptosporidium and other microbiological contaminants through their Safe Drinking Water Hotline (800-426-4791).

Where can I pay my water bill? Payments can be made in person at any SAWS customer center location listed on your bill summary. SAWS has partnered with select local businesses to collect payments on their behalf. Alternative payment options include mail, phone, automatic bank debit, or online services. Contact SAWS Customer Service at 210-704-SAWS (7297) for details.

How do I manage my service? For new service registration, transfers, or disconnections, contact Customer Service via phone, mail, in person, or fax at 210-233-4160.

Who handles billing questions? Direct all billing inquiries, service transfers, and connection/disconnection requests to our Customer Service Department at 210-704-SAWS (7297).

Can I receive electronic bills? Yes! Register to get your monthly water bill via email. Any SAWS customer can view current and past bills online by confirming their account number and creating login credentials.

How do automatic payments work? The SAWS Easy Pay Plan electronically transfers your payment from your bank account each month.

Can I consolidate multiple accounts? Currently, we cannot combine multiple account statements into one bill.

What happens with late payments? Late fees will be applied to unpaid balances. If you're experiencing financial difficulties, contact us at 210-704-SAWS (7297) to discuss payment plan options.

How is my bill calculated? Residential water bills factor in: water consumption, rate type (standard/seasonal), meter size, and property location (inside/outside city limits). Business accounts use a four-step base-excess structure with rates increasing as usage exceeds baseline amounts.

How is sewer billing determined? For residential accounts, SAWS bases sewer charges on average water usage during three consecutive billing periods from mid-November through mid-March. This winter averaging reflects indoor water use that typically enters the sewer system.