Town of Apex

The Apex Public Works and Resources Department is pleased to report that Apex's water consistently surpasses State and Federal water quality standards. This water quality report has been provided in compliance with the Safe Drinking Water Act to inform residents about their water composition and other water-related matters.

We remain committed to addressing source water protection challenges, conservation efforts, and quality distribution while meeting the needs of all our water customers. The Town of Apex experienced zero regulatory violations during the 2017 reporting period.

W. Everett Jordan Lake serves as the primary water supply for Apex, Cary, and Morrisville. The lake spans across Chatham, Wake, Durham, and Orange Counties in North Carolina. Originally authorized in 1963 as the New Hope Lake Project, it was renamed in 1974 to honor former North Carolina Senator Everett Jordan.

The reservoir encompasses 13,940 acres with a 180-mile shoreline at its standard water level of 216 feet above sea level. Jordan Lake State Park is managed collaboratively by the U.S. Army Corps of Engineers and the State of North Carolina, serving multiple purposes including flood control, water supply, water quality management, wildlife conservation, and recreation.

Natural surface water from Jordan Lake undergoes treatment at the jointly operated Cary/Apex Water Treatment Plant (WTP). This facility currently processes 40 million gallons daily (MGD) using advanced multi-barrier treatment techniques including ozone treatment, sediment removal, filtration, and disinfection. These combined processes ensure safe, high-quality municipal water that consistently meets all regulatory requirements for Town residents.

Water maintenance work in my area: What should I do afterward?

After water service interruptions due to maintenance or main breaks, you might notice cloudy, discolored, or sputtering water. If this occurs, run a cold water tap for 15-30 minutes to clear the issue. If problems persist, contact Customer Service at 315-455-7061 (or 315-475-7601 after business hours).

Discolored or rusty water: What should I do?

When experiencing discolored water:

• Run one cold water faucet for 10-15 minutes until the water clears
• Avoid running hot water initially to prevent discolored water entering your hot water tank
• Remove screens, filters, or aerators from the faucet before flushing
• If unable to remove fixtures, try flushing a bathtub's cold water tap
• If water doesn't clear after 15 minutes, report the issue to Customer Service

While discolored water is generally safe, avoid doing laundry or consuming it until it clears.

Cloudy or milky water: What should I do?

Milky water typically results from air in the lines. Verify by filling a glass with tap water and checking for rising bubbles. Let the water stand for a few minutes - air should dissipate completely. To remove air from your plumbing, run a cold water faucet at the highest point in your home for about 15 minutes. If cloudiness persists, contact Customer Service.

White debris in my water: What should I know?

White particles resembling powdered soap may come from deteriorating plastic filler tubes in certain water heaters, particularly those manufactured between 1993-1996. According to manufacturers, this issue has been resolved in newer models. Affordable, easy-to-install replacements are available for affected units.

Why is my water running slowly?

For single-faucet low pressure, check for clogged filter screens or aerators and clean/replace as needed. For multiple-faucet issues, verify:

• Shut-off Valve: Ensure it's fully open
• Supply Line: If neighbors experience similar issues, contact Customer Service
• Pressure Regulator/Pressure Reducing Valve (PRV): Have a plumber check, adjust, or replace as necessary