Waynesville

The North Carolina Division of Environment and Natural Resources (DENR), Public Water Supply (PWS) Section, and Resource Water Assessment System (SWAP) conducted comprehensive evaluations of all water sources throughout North Carolina. Their primary goal was to assess each water source's vulnerability to Potential Contaminant Sources (PCSs).

Assessment results are available in SWAP Evaluation Reports featuring detailed maps, background information, and susceptibility ratings (High, Moderate, or Low). Waynesville's relative susceptibility rating was determined by analyzing contamination factors including the number and location of PCSs in the assessment area.

Waynesville's watershed is situated southwest of the town, encompassing 8,400 acres around Allens Creek headwaters. Tributaries within this watershed flow into the Waynesville Reservoir, a 50-acre man-made lake formed by a dam on Allens Creek. The State classifies both the reservoir and surrounding watershed as WS-1, which represents the state's most stringent protective designation, prohibiting development within the watershed boundaries to maintain water quality.

1. Is there an emergency number for after-hours and weekends?
   Yes, our emergency number is (334) 855-4703. A $50.00 after-hours fee applies for service provided outside regular business hours.
2. Why does my water consumption seem higher this month compared to previous months?
   Consider recent activities: Did you have overnight guests? Did you fill a swimming pool or wash vehicles? Did you increase garden watering or run sprinklers more frequently? If you can identify a specific reason for increased usage, there may not be a leak.
3. How can I determine if my plumbing is leaking?
   Turn off all water fixtures and appliances including ice makers. Locate your water meter box and record the reading. Wait at least 2 hours without using any water. After this period, check the meter again. If the numbers have changed at all, you likely have a leak.
4. How do I read my meter?
   Open your water meter box lid. Lift the black cover on the meter face. Wait for the digital display to activate (this may take several seconds). Read the series of numbers from left to right—this is your current meter reading.
5. How do I turn off my water for maintenance?
   Most customers have a shutoff valve located inside or near the meter box. This may appear as a yellow lever or a traditional spigot-style valve. Locate this valve and close it by turning accordingly.
6. I never see technicians reading my meter. Why?
   We've installed digital, radio-read meters throughout our system. Physical access to your meter is no longer necessary to obtain readings.
7. Can I request my meter be checked if I believe it's inaccurate?
   Yes, call our office to request a meter inspection. Note that if the meter is functioning properly, you'll be charged a $30.00 Service Call fee during business hours or $50.00 after hours, weekends, or holidays.
8. How do I restore service if disconnected for non-payment?
   All outstanding balances including late fees must be paid before service restoration. Once paid, your reconnection will be scheduled according to that day's queue.
9. What should I do if I notice a leak in the street?
   Please call our office at (334) 855-4703 to report any potential leaks.
10. Where can I find information about my water quality?
    Contact our office for a copy of our most recent Annual Water Quality Report.
11. Does Ft. Mitchell Water add fluoride to its water?
    No, we do not fluoridate our water.
12. My water appears cloudy or has an unusual odor. What should I do?
    Check multiple taps to determine if the issue affects your entire system or just one fixture. Consider asking neighbors if they're experiencing similar problems to help identify whether it's a system-wide issue or isolated to your property. Kitchen sink odors often originate from the drain trap rather than the water itself. Test by taking a glass of water outside to see if the odor persists.
    
    Cloudy or discolored water typically results from disturbed sediment in distribution lines, often following line repairs or firefighting activities. Run water for about a minute to see if it clears. For rust issues, running water for several minutes should help. If problems persist, older homes with galvanized iron pipes may require plumbing updates.