City of Papillion

The sources of Papillion's tap water include both surface and groundwater resources. As water travels through natural landscapes or underground aquifers, it dissolves minerals and can pick up substances from animal or human activities.

Papillion residents receive water from eleven wells drilled into the Platte River Alluvial Aquifer, ranging in depth from 68 to 110 feet. In 2017, these wells pumped 1,488,673,000 gallons of water, with daily usage averaging 4,078,556 gallons. The maximum daily usage reached 10,620,500 gallons.

Potential contaminants in source water may include:

• Microbial contaminants from sewage treatment facilities, septic systems, agricultural operations, and wildlife
• Inorganic contaminants like salts and metals that occur naturally or result from urban runoff, wastewater discharge, or industrial activities
• Pesticides and herbicides from agriculture, urban runoff, and residential use
• Organic chemical compounds from industrial processes, petroleum production, gas stations, and septic systems
• Radioactive materials that occur naturally or result from oil/gas production and mining

All water, including bottled water, can reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate a health risk. For more information about water quality and potential health effects, residents can call the EPA's Safe Drinking Water Hotline at 1-800-426-4791.

1. Can I get fingerprinted at the police station?
   Yes, fingerprinting services are available daily until 7 pm. You must bring your own print card, and a service fee applies.
2. How can I retrieve my personal belongings?
   Property release requires an appointment. Contact the Chief Monday–Friday between 8 am–5 pm to schedule.
3. How do I obtain an accident report?
   Accident reports are available in the police department lobby anytime. Each report requires payment by cash or money order.
4. How do I request arrest or offense records?
   Complete an open records request form with the appropriate fee. Download the form from our website's Forms section and bring it to the police department for processing.
5. Does Papillion Police offer civilian ride-alongs?
   Yes, but participants must complete and have paperwork approved before any ride-along.
6. When can I visit someone in jail?
   Visitation hours are 9 am–11 am only. Visitors must present valid identification.
7. Where should I report water/sewer emergencies?
   During business hours, call Public Works at 713-453-7411. After hours and weekends, call Police Dispatch at 713-672-2455 who will notify Public Works.
8. Why wasn't my water service restored after payment?
   Public Works restores service as quickly as possible after receiving notification from City Hall. To avoid service interruptions, pay bills by the 17th monthly. If payment difficulties arise, contact City Hall at 713-674-8424 to arrange payment plans and avoid reconnection fees.
9. Why does my water appear rusty?
   This typically indicates water line repairs in your neighborhood. Contact Public Works at 713-453-7411 if you notice discolored water.