Freehold Twp Water Department

We are pleased to present this year's Annual Municipal Water Quality Report. This document provides information about the quality water and services we deliver to your home daily. Our mission is to provide you with safe, reliable municipal water. We want to share the efforts we make to continuously enhance water treatment processes and protect our valuable water resources.

Our water supply comes from ten wells that draw groundwater from the Englishtown Aquifer System and the Potomac-Raritan-Magothy Aquifer System. We also purchase water from Suez Water New Jersey Matchaponix System. The New Jersey Department of Environmental Protection (NJDEP) has completed a Source Water Assessment Report for our system, available at WWW.Nation.Nj.Us/dep/change or by contacting NJDEP's Bureau of Safe Drinking Water at (609) 292-5550.

Certain individuals may be more vulnerable to water contaminants than the general population. People with compromised immune systems—such as cancer patients undergoing chemotherapy, organ transplant recipients, individuals with HIV/AIDS, elderly persons, and infants—may face higher health risks. These individuals should consult healthcare providers about their water consumption. EPA/CDC guidelines for reducing infection risks from Cryptosporidium and other microbiological contaminants are available via the Safe Drinking Water Hotline (800-426-4791).

The Freehold Township Water Department and Suez Water New Jersey Matchaponix System conduct regular contaminant monitoring following Federal and State regulations. Our testing results from January through December 2016 are available in the accompanying tables.

1. Who do I contact if I have a water or sewer emergency? If you're on Frederick County's water and/or sewer system, call 301-600-2187 (M-F 7:00 a.m. - 3:30 p.m.). For emergencies after hours, holidays or weekends, call 301-600-2194. Note: Water shutoff due to non-payment isn't considered an emergency, and after-hours staff cannot restore service in these cases. CITY WATER AND/OR SEWER customers should call 301-600-1440.
2. I have a question about my water and/or sewer bill. Contact DUSWM's billing department at 301-600-2354.
3. I have a leak and need my water shut off to make repairs. Contact DUSWM's Maintenance Department at 301-600-2187 during business hours (7:00 a.m. - 3:30 p.m., Monday-Friday). Outside these hours, on holidays or weekends, call the emergency number at 301-600-2194. For planned future work, you can schedule an appointment in advance.
4. Who do I contact to have utility lines located? DUSWM is a member of "Miss Utility," a one-call system for notifying utilities about planned excavation or demolition. Call 1-800-257-7777 or 811, or use the interactive ticket request system. Note that Frederick County locators only mark County-owned water and sewer lines, not private lines.
5. I have blue and/or green paint on my lawn. What's happening? These markings come from "Miss Utility" locate requests. You can check ticket details at www.missutility.net - under "Search and Status," select "Western Shore Maryland" and search by county, street, contact name, house number, city, etc.
6. I am a County water customer and my water pressure is low. Who do I call? Contact DUSWM's Department of Water Purification and Distribution at 301-600-2945.
7. The stormwater ditch near my house is flooding due to a clogged culvert pipe. What should I do? Since stormwater doesn't enter the County sewer system, contact the Office of Highway Operations at the Division of Public Works at 301-600-1564.
8. My 6" sewer cleanout cap is broken or missing. How do I get it fixed? Contact the Department of Water and Wastewater Maintenance at 301-600-2187.
9. My water tastes/smells unusual. Who can I contact? Contact DUSWM's Department of Water Purification and Distribution at 301-600-2945.
10. Who do I contact regarding installation of residential or commercial water meters? Contact DUSWM's Meter Maintenance Office at 301-600-1592.