New Orleans Carrollton Waterworks

The New Orleans Carrollton Waterworks facility serves as the primary municipal water treatment center for the greater New Orleans area. Established to provide clean, safe water to residents, the facility processes surface water through multiple filtration and treatment stages before distribution.

Frequently Asked Questions about New Orleans Water Services:

1. How long do I need to wait after submitting a water service request? You have twelve (12) days from submission date for processing. All required forms must be completed for each service type requested.
2. What happens if a customer fails to respond within 12 days of receiving a water quality notice? If a customer doesn't respond to official water quality notifications, an additional "Failure to Acknowledge" notice may be issued and service interruption could be scheduled. A restoration fee of $212 may apply.
3. What is a No Contest response to water quality notices? A No Contest response indicates you don't dispute the water quality findings but aren't accepting responsibility for any issues, resulting in standard treatment protocols being implemented.
4. Can I request an extension for my water service payment? Extensions must be requested in person or by mail. If payments aren't made in full within 30 days, a $25 Late Payment Fee will be added to each outstanding balance, as required by State regulations.
5. Are payment plans available for water bills? In certain circumstances, payment arrangements can be made. You'll need to complete a Payment Extension Application with supporting documentation to qualify.

The New Orleans Carrollton Waterworks continuously monitors water quality and publishes updates through various channels to keep residents informed about their municipal water supply.