Worth

Municipal water sources (including tap and bottled water) originate from rivers, lakes, streams, ponds, reservoirs, springs, and groundwater wells. As water travels across land surfaces or through soil layers, it dissolves naturally-occurring minerals and, in some cases, radioactive materials, while also potentially collecting substances from animal presence or human activities.

Potential contaminants in source water include:

• Microbial contaminants: Viruses and bacteria from sewage treatment facilities, septic systems, agricultural operations, and wildlife.
• Inorganic contaminants: Salts and metals occurring naturally or resulting from urban stormwater runoff, industrial/domestic wastewater, oil/gas production, mining, or farming.
• Pesticides and herbicides: From various sources including agriculture, urban stormwater runoff, and residential uses.
• Organic chemical contaminants: Synthetic and volatile organics from industrial processes, petroleum production, gas stations, urban runoff, and septic systems.
• Radioactive contaminants: Naturally-occurring or resulting from oil/gas production and mining activities.

All municipal water, including bottled water, reasonably contains at least trace amounts of some contaminants. Their presence doesn't necessarily indicate a health risk. For more information about contaminants and potential health effects, contact the EPA's Safe Drinking Water Hotline at (800) 426-4791.

To ensure safety, EPA regulations limit contaminant levels in public water systems, while FDA establishes similar limits for bottled water. Some individuals may be more vulnerable to water contaminants than the general population. Immunocompromised persons, cancer patients undergoing chemotherapy, organ transplant recipients, people with HIV/AIDS, the elderly, and infants may face increased infection risks and should seek advice from healthcare providers.

Elevated lead levels can cause serious health problems, especially for pregnant women and young children. Lead primarily enters drinking water through service line materials and household plumbing. We recommend flushing your tap for 30 seconds to 2 minutes after water has been sitting before using it for drinking or cooking. If concerned about lead, consider having your water tested. Information is available from the Safe Drinking Water Hotline or at http://www.epa.gov/safewater/lead.

Frequently Asked Questions about Municipal Water Service:

1. Where is your office located? Our office is at 2002 Johnson Industrial Blvd, Nolensville, TN 37135. From Nolensville Road, turn onto Stonebrook Blvd, then right at Johnson Industrial Blvd. We're the second building on the right.
2. What are your office hours? Monday through Friday, 8:00 a.m. to 3:45 p.m. We close for New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving (2 days), Christmas Eve and Christmas Day.
3. How do I get assistance after hours? Call our office at (615) 776-2511. Our answering service will take emergency calls and page our on-call operator. For non-emergencies, please contact us during regular business hours.
4. Why do I receive a separate sewer bill? Our utility doesn't provide sewer service. Sewer services in our area are provided by either the City of Brentwood or Metro Nashville.
5. Is my service fee refundable? No, the $75 service fee is non-refundable.
6. When will I receive my first bill? Typically after your first complete month of service.
7. Do I need to register for sewer service separately? It depends on your location. We can set up Metro Sewer Service accounts, but Brentwood sewer customers must contact them directly at (615) 371-0080.
8. What if my bill is unusually high? Irrigation systems and leaking toilets can significantly increase water usage. Check our Plumbing Tips section for troubleshooting guidance.
9. What happens if I don't pay my bill on time? A late fee (10% of your current bill) will be added to your account after the due date.
10. What if I have trouble paying my water bill? Please contact our office to discuss potential payment plan options.

Tampering with utility property is subject to a $250 fee for first offenses and $500 for subsequent violations, plus any damage repair costs.