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Elizabeth City, North Carolina | Municipal Water Utility Company | Public Service Announcement
The municipal water supply in Elizabeth City may contain various contaminants including 2-Furancarboxyaldehyde, 1,2,3-Trichloropropane, Chloromethane and Chloroform, alongside elevated water hardness levels. Elizabeth City provides residents with water sourced primarily from Groundwater supplies throughout the service area.
What's in your tap water?
Free Water Safety Report for Elizabeth City. (limited time offer)
US Public Records
Elizabeth City Area Details
Area served:
Elizabeth City, North Carolina
Population served:
19197
Water source:
Groundwater
Phone:
252-335-2240
Address:
317 Pritchard St, Elizabeth City, NC 27909
3date
Contaminants Detected In Elizabeth City, North Carolina
Bromodichloromethane; Chlorate; Chloroform; Chromium (hexavalent); Dibromochloromethane; Dichloroacetic acid; Total trihalomethanes (TTHMs); Trichloro… more
Free Water Safety Report for Elizabeth City. (limited time offer)
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US Public Records
Elizabeth City
Annual Municipal Water Report
List of Municipal Water Contaminants Tested by Elizabeth City
Tested But Not Detected:
1,1,1-Trichloroethane; 1,1,2-Trichloroethane; 1,1-Dichloroethane; 1,1-Dichloroethylene; 1,2,3-Trichloropropane; 1,2,4-Trichlorobenzene; 1,2-Dibromo-3-chloropropane (DBCP); 1,2-Dichloroethane; 1,2-Dichloropropane; 1,3-Butadiene; 1,4-Dioxane; 2,4,5-TP (Silvex); 2,4-D; Alachlor (Lasso); Antimony; Arsenic; Asbestos; Atrazine; Barium; Benzene; Benzo[a]pyrene; Beryllium; Bromochloromethane; Bromoform; Bromomethane; Cadmium; Carbofuran; Carbon tetrachloride; Chlordane; Chlorodifluoromethane; Chloromethane; cis-1,2-Dichloroethylene; Cobalt; Cyanide; Dalapon; Di(2-ethylhexyl) adipate; Di(2-ethylhexyl) phthalate; Dichloromethane (methylene chloride); Dinoseb; Endrin; Ethylbenzene; Ethylene dibromide; Heptachlor; Heptachlor epoxide; Hexachlorobenzene (HCB); Hexachlorocyclopentadiene; Lindane; Mercury (inorganic); Methoxychlor; Molybdenum; Monochlorobenzene (chlorobenzene); o-Dichlorobenzene; Oxamyl (Vydate); p-Dichlorobenzene; Pentachlorophenol; Perfluorobutane sulfonate (PFBS); Perfluoroheptanoic acid (PFHPA); Perfluorohexane sulfonate (PFHXS); Perfluorononanoic acid (PFNA); Perfluorooctane sulfonate (PFOS); Perfluorooctanoic acid (PFOA); Picloram; Polychlorinated biphenyls (PCBs); Selenium; Simazine; Styrene; Tetrachloroethylene (perchloroethylene); Thallium; Toluene; Toxaphene; trans-1,2-Dichloroethylene; Trichloroethylene; Vinyl chloride; Xylenes (total)
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Elizabeth City
About Us
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For more information on your municipal water, visit the U.S. Environmental Protection Agency:
Elizabeth City Municipal Water Company and EPAElizabeth City Municipal Water Report Info
Welcome to the City of Elizabeth City Public Utilities Department. The information provided in our section aims to be both informative and user-friendly for our community members.
The Public Utilities Department delivers essential daily services to our residents including water, sewers, streets and highways, public buildings, and solid waste collection. Our operations depend greatly on informed citizens who understand and support our work.
Our qualified and dedicated staff ensures quality and effectiveness in all facilities, planning, design and construction. Their efficiency is significantly enhanced by residents' positive attitudes and understanding of the important work performed.
You can access our Citizen Request Portal by clicking the provided link. Set up an account or submit requests as a guest, making sure to complete all information fields thoroughly. Once received, technicians will address your concerns promptly during business hours (Mon.-Fri.). For emergencies, contact our After Hours line at (252) 335-2196. Non-emergency requests will be processed the next business day. Feel free to check your request status through the portal or call us at (252) 337-6628.
Municipal Water Utility Company FAQ
For more information on your municipal water, visit the U.S. CDC:
Elizabeth City Municipal Water Company and CDC- How often are meters read? Residential meters are read quarterly in January, April, July, and October. Commercial meters are read monthly.
- Why must I pay a Facility Fee despite minimal water usage? Your bill consists of a facility fee and water usage charge. The facility fee covers costs for maintaining water supply, treatment processes, and distribution infrastructure serving your property. This fee appears on every bill based on your meter size and flow capacity. The usage fee reflects actual water consumption in thousands of gallons.
- What happens if my bill remains unpaid after the due date? A Final Notice will be sent requesting payment. If payment or arrangements aren't made within 10 days of this notice, service will be terminated.
- How can I verify if my water is scheduled for disconnection due to non-payment? Contact Customer Service to speak with a representative about your account status.
- Are there fees to reconnect service after non-payment interruption? Yes, you must pay your full balance plus a $25.00 disconnection fee and $25.00 reconnection fee. Note that according to company regulations, a $150.00 reconnection fee applies if service has been terminated for 30+ days.
- How do I restore water service after an interruption for non-payment? Contact Customer Service for your total amount due. Once full payment is received and a work order issued, service will be restored within 24 hours.
- Can I restore my own water service? No, this constitutes tampering with the system. If unauthorized restoration is detected, service will be interrupted again, tampering fees ($75.00) will be applied in addition to standard fees, and legal action may be pursued for theft of service.
- What should I do if I didn't receive a water bill? Contact Customer Service at (302) 947-9600 or email info@longneckwater.com.
- What if I believe my water bill is incorrect? Contact Customer Service to discuss your concerns. You may schedule an appointment with a technician to verify meter readings and review usage history. If still dissatisfied, you can request meter testing. If tests show the meter meets Public Service Commission guidelines, you'll be charged a fee based on meter size.
- How do I get information about my water quality? Contact our office at (302) 947-9600 to request the most recent Water Quality Report or download it from our website.
Elizabeth City delivers municipal water services to residents of Elizabeth City and surrounding areas in Elizabeth City, North Carolina.
For a Limited Time - Get the Elizabeth City Official Water Score Report for Free.
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