Green River Valley Water District

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1. How can I start water service? You can find the solutions on our website.
2. Why am I unable to login after creating my online account? The first time you log in, you must enter the activation code sent to your email during signup.
3. Where is the Business Office located? We are located at 4004 Main Street, directly behind City Hall, open Monday through Friday from 7:30 am to 5:00 pm.
4. How can I pay my bill? Multiple payment options are available on our website.
5. What should I do if my online application account has been locked? Call our office at 972-412-6105 to request account reactivation.
6. Who do I call for after-hours water issues? Regular business hours are 7:30 am to 5:00 pm. For emergency situations after hours, please call the Police Department at 972-412-6201.
7. How do I get my water turned back on after disconnection? You must pay online, by phone, or in person to restore services.
8. Can I set up automatic monthly payments? Yes, visit our website, register your account, log in, and sign up for recurring payments.
9. Why is my water base charge higher than my neighbor's? The water base fee relates to meter size, with larger meters requiring higher maintenance costs.
10. Why does my utility bill fluctuate? Billing periods may vary between 25-36 days, and personal usage patterns, weather conditions, and irrigation habits all impact consumption.
11. Does the City charge me if a pipe breaks? Customers are responsible for all leaks on their property up to the meter. The City is responsible for the meter and connections to the water main.
12. How can I close my utility account? Instructions are available on our website.
13. Who are the main service providers in the area? A complete list of service providers and contact information is available at 2TurnItOn.com.
14. What if I think my water bill is incorrect? Check your service period, compare with previous usage patterns, check for leaks, and contact our office for assistance.
15. Where do I mail my utility payment? All payments should be mailed to: P.O. Box 660054 Dallas, TX 75265-0054.
16. Why do we have tiered volume rates? The structure encourages conservation by providing basic household needs at the lowest rate while charging higher rates for excessive usage.
17. What is the policy regarding leaks? Generally, property owners are responsible for leaks on their property, while the City handles issues with the meter or main connections.
18. What are the current water utility rates? Current rates include a base fee, consumption rates based on usage tiers, and additional services like sewer and trash collection.
19. How are water bills calculated? Each customer's meter is read monthly, and usage is calculated by comparing with previous readings, followed by verification checks for accuracy.
20. Why has my water consumption increased? Personal habits, weather patterns, irrigation systems, and seasonal changes all affect water usage patterns.
21. What should I do about low water pressure? Common causes include clogged screens on faucets, loose pressure-reducing valves, or shared water lines that may require professional assessment.
22. What are the current residential trash utility rates? Current rates include base service fees, taxes, and maintenance fees as outlined in our fee schedule.