Mhog Sewer & Water Authority

A Message About Your Municipal Water Quality

The Mhog Sewer & Water Authority places significant emphasis on educating consumers about their water quality. This report contains detailed information about the source and quality of your municipal water. We've prepared this analysis using data from water quality testing conducted from January through December 2018.

Our commitment to all customers remains steadfast, and we strive to provide you with the highest quality municipal water and service both now and in the future.

Our Commitment to Excellence
We proudly present our annual municipal water quality report detailing the results of testing conducted from January to December 2018. The purpose of this report is to increase your understanding of your water supply and highlight the importance of protecting our municipal water sources. This report includes information about your water source, its contents, and how our water quality results compare to federal and state standards.

We remain dedicated to delivering exceptional water quality. We diligently address concerns regarding source water protection, water conservation, and community education while continuing to meet the needs of all our water users. We want you to be informed about your municipal water. For more information or questions about this report, please contact our Customer Call Center toll-free at 1-855-722-7067.

Share This Report: Landlords, businesses, schools, hospitals, and other groups are encouraged to share this important water quality information with all water users at their locations. Additional copies of this report are available by contacting customer service at 1-855-722-7067.

1. My bill seems higher than normal. Do I have a leak?
   We recommend reviewing your last 15 months of water bills. A noticeable increase could indicate a leak. Check all faucets for drips, inspect toilets, examine your yard from the meter box to your home, check under your house, flower beds, outdoor areas, and nearby ditches for standing or running water. If you can't locate a leak, contact our customer service office for assistance.
2. If my water is disconnected due to nonpayment, how can I get it restored?
   We accept payments by phone through our customer service representatives using MasterCard, Discover, Visa, American Express, or by check to restore services. Please note there may be a Western Union convenience fee when using these payment methods. Without a valid credit card or sufficient funds in your checking account, you'll need to visit our customer service office or payment location and provide cash or money order payment to restore your water service.
3. Where are you located?
   Our local customer service offices and/or payment locations include: Crowley Service Area, DeQuincy Service Area, Eunice Service Area, Lecompte Service Area, Mansura Service Area, and New Iberia & Loreauville Service Areas. Contact us for specific addresses and hours.
4. When can I expect my water to be reconnected after payment?
   We attempt to restore water service the same day payment is received. Our service technicians reconnect service until approximately 8:00 PM Monday through Friday, excluding holidays. During periods with numerous reconnection orders, restoration may take longer.
5. How do I check my toilet for a leak?
   Add 8-10 drops of food coloring to the toilet tank (not the bowl) and wait 1-2 hours without flushing. If the food coloring appears in the bowl, you have a leaky flapper at the bottom of the tank allowing water to seep through.
6. Is my meter read each month?
   Yes. A meter reader visits monthly to read your meter. Our electronic reading devices are designed to verify readings during input based on your consumption history. We also utilize a meter reading audit program that checks readings when downloaded into the billing system, comparing them to your usage history and identifying any unusually high or low consumption for verification before bills are sent. When physical barriers prevent meter access, bills may be generated based on average historical usage until the issue is resolved.
7. When will my payment post to my account?
   Payments may take up to 48 hours to post if using automated services, Smartbill, or payment centers. If your account is pending disconnection or the disconnection date has passed, contact a customer service representative by phone or in person during business hours to ensure immediate posting and avoid service interruption. Customers using their personal bank's bill pay services should confirm how and when payments are processed, as they aren't always sent electronically and may take several days to be received.