PRVWSD-Pelahatchie Bay

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How could my water usage be this high? There are several possibilities - meter readings may have been incorrectly recorded or difficult to interpret. You might have an undetected leak in a toilet or faucet. Contact our office directly and we'll help investigate the situation.

What should I do about low water pressure? First, inspect your meter and surrounding area for potential leaks. Then contact our customer service to report pressure issues in your location.

Why does my water appear discolored? Recent repairs might have introduced air into the line, creating a milky appearance. This typically resolves itself quickly.

What water treatment chemicals does our utility use? We only use National Safety Foundation approved chemicals specifically designed for safe drinking water treatment.

My water has an unusual taste, appearance or odor. Is it safe? State regulations require us to maintain minimum chlorine levels of 0.2 mg/L (measured at the end of each line). Systems using chloramine disinfection must maintain 0.5 mg/L by state law. Our disinfectant levels undergo daily testing to ensure your safety.

Why do particles appear when running hot water? This typically indicates your water heater needs maintenance. CAUTION: Most manufacturers recommend professional service for water heater flushing. If attempting this yourself, carefully read the owner's manual to prevent injury or damage.

Why do I have a previous balance when I know I submitted payment? Your payment may have arrived after the due date or may not have been received. Please contact our office so we can help resolve this issue.